Support

We’re happy to help. Email [email protected] and a real person will get back to you, usually within one business day.

Frequently asked questions

Does Trove upload my files or send anything to the cloud?

No. Indexing, search, organizing, and duplicate detection all happen locally on your Mac. The only requests Trove ever makes are to verify your license, check for app updates, and fetch optional settings — none of which include your files, file names, or searches.

How do I search?

Press ⌥Space (Option-Space) anywhere and describe what you’re looking for — for example, “the invoice from the plumber” or a phrase from inside a PDF. You can also click the Trove icon in the menu bar and use the Find tab.

Why are my files not showing up yet?

When you first add a folder, Trove indexes it quietly in the background, which can take a little while for large folders. Indexing also pauses when your Mac is hot or on low power so it stays out of your way. Give it a moment, then search again.

Which folders does Trove look at?

Only the folders you choose to watch (Downloads and Desktop by default). You can add or remove folders any time in Settings. Trove never touches system, library, or application locations.

Can I undo a move or a cleanup?

Yes. Trove shows a preview before any change, and the last batch can be undone from the popover. Duplicate cleanup moves files to the Trash (recoverable) — Trove never permanently deletes your files.

macOS is asking for permission to access a folder. Is that normal?

Yes. macOS asks before any app reads protected folders like Downloads or Desktop. Trove requests access only to the folders you choose to watch, and only to read and organize them. It never needs Full Disk Access.

Do the on-device AI features need an internet connection?

No. Search and organizing work fully offline. On macOS 26 with Apple Intelligence, Trove can add a one-line answer above your results — also entirely on-device. Without it, you still get the complete experience.

How does the trial and license work?

Trove is free to try for 14 days with everything unlocked. After that, search stays free forever, and the Organize and Tidy features need a one-time license. No subscription.

I lost my license key.

Email us at [email protected] with the email address you purchased with and we’ll resend it.

How do I uninstall Trove?

Quit Trove (the power button in the popover, or the menu), then move the app to the Trash. To remove everything Trove created, also delete the folder ~/Library/Application Support/ai.nyrai.Trove.

I found a bug or have a feature request.

We’d love to hear it — email [email protected] with what you were doing and what happened, and we’ll take a look.